Full refunds apply if the park or camping area is closed as a result of an emergency or other exceptional circumstance;
Requests for refunds must be made in writing within 60 days after the arrival date for the booking period covered by the park closure.
Code red fire danger rating days
If a park is closed as a result of a Code Red Fire Danger Rating being declared, a refund is available for the booking period applicable during the park closure.
This applies to visitors whose scheduled arrival date coincides with a declared park closure, or visitors who are already on-site and their stay is shortened as a result of the park closure.
Requests for refunds must be made within 60 days for all or part of the applicable camping or accommodation fees.
Where a visitor’s stay has been shortened due to a park closure, they may request a transfer of the remaining booked period to an alternative date as agreed with Parks Victoria.
Refunds are limited to camping and accommodation permit fees and exclude any booking administration fees or amendment fees. Refunds or transfers for nights already stayed will not be provided.
Refunds will be issued in accordance with Parks Victoria’s existing policy.